mental4d FAQ

mental4d does not charge deposit or withdrawal fees. Your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, or your local payment, online payment, e-wallet, mobile banking bank) may charge their own fees based on your account type and transaction size; that is between you and your payment provider. Deposits to mental4d clear instantly for most e-wallets and within one business day for bank transfers. Withdrawals from mental4d are processed within one to three business days after you request them, depending on your payment method and your bank's processing speed. If a withdrawal shows as "pending" longer than expected, contact our support team via in-app chat; we can check its status.

Minimum and maximum deposit amounts vary by payment method. local payment, online payment, e-wallet, and mobile banking typically support deposits from small amounts up to several million rupiah per transaction, with daily limits set by each provider. local payment and online payment support similar ranges. Direct bank transfers to e-wallet, mobile banking, local payment, or online payment have no mental4d-imposed maximum but are subject to your bank's daily transfer limits. You can deposit multiple times daily to increase your balance. During your first deposit, you must have completed KYC verification; subsequent deposits can be made at any time. If a deposit fails, check your payment provider's app to confirm the transaction status; contact our support team if funds were deducted but did not arrive on mental4d.

Slots on mental4d (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games. Each spin is determined by a certified random number generator; outcomes are instant and independent of other players. Slots offer daily and weekly scheduled events and tournaments with varying prize structures. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) connect you to a real dealer via multi-camera video stream. You and other players make decisions in real time, and outcomes depend on physical cards, dice, or a spinning wheel. Live tables operate 24/7 with dealer rotations; you can observe table limits and join at any time. Both game types use certified random outcomes; neither guarantees a win. Choose based on your preference for speed (slots are faster) or interaction (live tables offer a social experience).

Free spins are promotional credits that allow you to spin a specific slot without using your own balance; they are usually tied to one game (e.g. Sweet Bonanza or Gates of Olympus) and expire within a set period (typically 7–14 days). Free bets are similar credits that can be used on sportsbooks or certain table games. Both are subject to wagering requirements: you must wager the credit a certain number of times before any resulting balance becomes withdrawable. Terms vary by promotion; check the offer details before claiming. Free spins and free bets are non-transferable and cannot be converted to cash without meeting wagering conditions. If you have an active promotion, it will appear in the "Promotions" section of your mental4d account or via in-app notification. Contact our support team if a promotion fails to credit.

We provide support in English and Indonesian. Our support team is available Monday–Friday, 9 AM to 6 PM Jakarta time, via in-app chat, email, and the website contact form. Responses are typically sent within 2–4 business hours during business hours. On public holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, support may be reduced or unavailable; we post holiday schedules in the "Support" section of mental4d. For urgent account security concerns (suspected unauthorised access, lost password, stolen funds), contact our support team immediately; we prioritise security cases and aim to respond within 1–2 hours during business hours. For general queries, standard response time is 2–4 business hours.