mental4d Casino & Sportsbook Data Care

This page describes what we collect when you use mental4d and how we keep that data protected. We take data privacy seriously because your account details, payment information, and activity history are sensitive. Our approach is transparent: we tell you what we collect, why we collect it, how long we store it, and what rights you have over your own data.

We collect personal information only when necessary to provide our services—account opening, payment processing, regulatory compliance, and customer support. We do not sell your data to advertisers or marketing firms. We do not use your information for purposes you have not consented to. When third-party processors handle your data (payment gateways, identity verification services, hosting providers), we ensure they meet the same security standards we maintain.

Our privacy commitments apply across all mental4d services: slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook coverage of Liga 1 and Piala AFF, and esports markets. If you have questions about how we handle your information or wish to exercise your data rights, our support team is available during business hours in English and Indonesian.

What Data We Collect on mental4d

We collect information in three categories: account registration, payment transactions, and activity history. During registration, we collect your full name, email address, phone number, date of birth, residential address, and government-issued ID number. This information is required by law to verify your identity (KYC—Know Your Customer) and prevent fraud and money laundering.

When you make a deposit or withdrawal on mental4d, we collect transaction details: amount, date, time, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and the reference code from your bank or wallet provider. We store these records to process refunds if needed, resolve disputes, and comply with financial reporting regulations.

As you use mental4d—placing stakes on slots, joining live-dealer tables, or viewing sportsbook markets—we log your activity: what games you access, how long you engage, what amounts you stake, and what outcomes occur. This activity log helps us detect unusual patterns (potential fraud), provide customer support (answering questions about your account history), and customise your experience (showing you tournament schedules that match your play history).

Data Retention: We keep your account data as long as your account remains active. After you request account deletion, we retain records for seven years to comply with financial anti-money-laundering laws, then delete them securely.

How We Use Your Data

We use your data for five core purposes. First, account management: verifying your identity, processing login requests, and maintaining account security. Second, payment processing: routing your deposits to the correct account, processing withdrawals to the payment method you specified, and reconciling transactions with your bank or wallet provider.

Third, regulatory compliance: reporting to financial authorities as required by Indonesian law and international anti-money-laundering standards. Fourth, customer support: responding to your inquiries, investigating disputes, and recovering lost accounts when you contact our team. Fifth, service improvement: analysing aggregate patterns to identify technical issues, optimise game performance, and detect fraud.

We do not use your data for marketing without explicit consent. We do not send promotional emails or SMS unless you have opted in. We do not track you across other websites or apps. We do not sell your information to third parties. The only data shared externally goes to payment processors and identity-verification services—and only to the extent required to complete your transactions or verify your identity.

Personal Data: Information identifying you: name, email, phone, address, ID number. We collect this during account registration for KYC compliance.
Transaction Data: Records of deposits, withdrawals, and payment methods. We keep these to process refunds and comply with financial regulations.
Activity Log: Your engagement on mental4d: games accessed, stakes placed, outcomes. Retained to support customer service and fraud detection.
Device Data: Your IP address, browser type, device model. Collected automatically to detect fraudulent access and improve service stability.

Third-Party Processors and Data Sharing

We work with third-party companies to deliver mental4d services. Payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking providers, and bank networks) receive your payment details and transaction amounts to route money correctly. Identity verification services receive your ID document, name, and address to confirm your identity. Cloud hosting providers (servers that may be located outside Indonesia) store our databases.

All third-party processors sign data-protection agreements committing them to the same security standards we maintain. We do not allow them to use your data for their own marketing or to share it with other companies. If a processor experiences a data breach, we require them to notify us immediately so we can assess risk and notify affected members.

We may also disclose data if legally required—for example, if Indonesian financial authorities or law enforcement issue a court order demanding information for a criminal or anti-money-laundering investigation. We will inform you of such disclosures unless the legal order forbids it.

Cookies and Automatic Collection

When you visit mental4d, our servers automatically collect technical information: your IP address, browser type, operating system, and pages visited. We use cookies (small files stored on your device) to remember your login status, language preference, and betting history so you do not have to re-enter this information on every visit. These cookies expire after 30 days of inactivity.

We do not use cookies for tracking across other websites or selling behavioural data to advertisers. Our cookies serve only to improve your experience on mental4d itself. You can disable cookies in your browser settings; however, some features (like staying logged in) may not function without them.

Your Rights Regarding mental4d Data

You have the right to access your data: contact our support team and we will provide a complete copy of your personal information and activity history. You have the right to correct errors: if your registered name, address, or payment method is wrong, you can update it through your account settings or contact us for help.

You have the right to request deletion of your account and associated data, subject to our seven-year legal retention requirement for financial records. You have the right to withdraw consent for non-essential data use (e.g., you can opt out of activity analytics while keeping your core account active). You have the right to lodge a complaint with Indonesian data-protection authorities if you believe we have mishandled your information.

1

Request your dataRight 1

Contact mental4d support via in-app chat or email. We provide a complete copy of your personal and transaction data within five business days.
2

Correct inaccurate informationRight 2

Update your profile details through account settings. For KYC information (ID, address), contact support—we will resubmit corrected documents to verification.
3

Request account deletionRight 3

Contact support to request account closure. We will retain financial records for seven years; all other data is deleted within 30 days.
4

Lodge a complaintRight 4

If you believe mental4d has violated your privacy rights, file a complaint with the Indonesian data-protection authority or contact our support team.

Security and Data Protection

We at mental4d use industry-standard encryption to protect your data in transit and at rest. Your password is hashed (converted into a one-way code) so even our staff cannot see it. Payment information is encrypted end-to-end using TLS 1.2 or higher. Our servers are protected by firewalls and intrusion-detection systems.

We limit access to your data: only staff members who need it to provide customer support, process payments, or conduct fraud investigations can view your account. All staff members sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Despite our efforts, no system is completely secure. If a breach occurs that exposes your personal data, we will notify you and affected regulators within 72 hours as required by law. We will explain what data was exposed, what steps we are taking to secure it, and what actions you can take to protect yourself.

Contact Us About Your Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or suspect a privacy violation, our support team is available during business hours. You can reach us via in-app chat, email, or our website contact form. We operate Monday–Friday, 9 AM to 6 PM Jakarta time, in English and Indonesian.

For urgent privacy concerns (suspected data breach, unauthorised account access), contact us immediately via in-app chat—we prioritise these requests and respond within 2–3 business hours. For standard privacy inquiries (requesting your data, updating your information), expect a response within 4–6 business hours.

Our Privacy Commitments

We at mental4d commit to transparency: this privacy policy describes our actual practices, not aspirational ideals. We collect only data necessary to operate our platform and comply with law. We do not sell your information or use it for purposes you have not consented to. We encrypt your data, limit access, and regularly audit our security.

We recognise that privacy is fundamental. Members across Jakarta, Surabaya, Bandung, Medan, and Semarang trust us with sensitive personal and financial information when they use our slots, live-dealer tables, or sportsbook. That trust obligates us to protect your data with the care we would expect for our own.

This privacy policy is effective as of publication and may be updated if we change our practices. If material changes occur, we will notify existing members via email and in-app notification at least 30 days before the changes take effect. Your continued use of mental4d after updates constitute acceptance of the revised policy.